HR Consultant

Location: Lagos

Employment Type: Contract

Experience Level: Mid-level

Job Summary

This position will oversee the daily management of employee-related issues and client engagement, covering the full range of employee relations and human resources operations.

Key Responsibilities

Onboarding /Documentation & Employee Benefits Management

– Ensure all new hires are properly onboarded on HRIS and all necessary documents completed at resumption

– Onboard new hires on employee benefits available, including training on HMO benefits and other employee perks.

– Review and improve the current onboarding process to ensure all new staff are fully informed about their benefits, roles, and responsibilities.

HR Process Optimization

– Review and refine current HR processes to ensure they align with business needs and growth objectives.

– Address issues related to staff benefits, ensuring seamless communication and access to necessary healthcare services.

– Provide timely HR support to employees when needed

Staff Scheduling & Leave Management

– Oversee the creation and management of staff schedules, ensuring proper coverage and avoiding conflicts in customer-facing shifts.

– Develop and implement an effective leave approval and tracking system to ensure no understaffing during peak periods.

– Coordinate with business line managers to ensure proper staffing levels for both customer-facing and back-end roles.

Employee Relations & Conflict Resolution

– Build and maintain cordial relationship with staff to aid collaboration with policy compliance

– Manage interpersonal dynamics and staff relationships, addressing any emotional tensions or conflicts that may arise in the workplace.

– Foster a positive and collaborative work environment by implementing policies and practices that promote mutual respect and teamwork.

– Provide support to employees experiencing personal or work-related challenges, ensuring they are appropriately managed.

Client Management:

– Manage client’s audit enquiry, query and periodic assessment.

– Provide timely updates to client on leave requests, and other staff-related absences.

Succession Planning & Talent Development

– Identify key employees and develop strategies for talent retention, including succession planning.

– Address potential succession risks by identifying opportunities for staff development and internal promotions.

– Work closely with leadership to ensure that key roles are not overly reliant on a few long-term staff members.

– Identify knowledge gaps and organize periodic upskilling, specific or general staff trainings

HR Reporting & Performance Management

– Track and report HR metrics, including leave balances, staffing levels, and employee performance.

– Use data-driven insights to improve HR processes, staffing decisions, and overall operational efficiency.

– Collaborate with other management teams to ensure smooth coordination and clear communication around operational issues

Skills and Requirements

– Degree in Human Resources or Personnel Management, Business Administration, or other related fields

* Minimum of 5 year of HR generalist experience

* Good knowledge of HR systems and automation tools, with experience in leave management, onboarding, and conflict resolution.

– Ability to lead and collaborate effectively with cross-functional teams, especially in a fast-paced, dynamic environment.

– Strong decision-making skills, particularly in real-time problem-solving and managing operational challenges.

– Experience in managing workplace culture, particularly in dynamic teams with a high level of interpersonal relationships.

– Good knowledge of excel and Power point

– Fair understanding of payroll administration

– Excellent communication and interpersonal skills

– Good organization and time management skills

– Ability to work on weekends