Executive Director, Retail Banking

JOB TITLE: Executive Director, Retail Banking

GRADE LEVEL: Executive Director

DIRECT REPORT: Managing Director/CEO

SUPERVISES: Group Head, Retail Banking Group

Head ICT

Head Operations

INDUSTRY: Banking

LOCATION: Abuja

Summary:

Our client, a reputable Mortgage bank, is seeking a seasoned Executive Director to provide strategic direction for marketing the bank’s retail products/ services that are focused on providing maximum benefits for the customers in the mortgage, retail and small business banking sectors. To also provide oversight on the marketing of retail products/ services for existing and prospective customers.

Role Responsibilities:

• Articulate and facilitate the design and implementation of effective retail marketing strategies, programs and activities aimed at meeting customer needs, enhance risk asset creation and relationship management which will ultimately increase the revenue generation capacity of the organization.

• To grow the retail savings balance to a minimum of 15% of the Banks balance sheet.

• To grow the retail mortgages to a minimum of 70% of the overall divisional risk asset portfolio.

• To drive the growth of all the Banks E-channels to meet industry standard.

• Ensure synergy and collaboration in interdepartmental activities and communication in order to facilitate effective and smooth running of the division.

• Play a leading role in on-going identification of new revenue streams for the business and oversee the product development process for such opportunities.

• Maintain relationship with key customers and ensure that such customers are well served by the Bank.

• Ensure the smooth running of business activities in all the regions with respect to deposit mobilization and income generation for retail mortgage and small business banking.

• Ensure cost effective and customer centric provision of retail banking facilities.

• Drive the formation and maintenance of a robust client base.

• Leads the development of new products and facilitate a strategic market for the new products.

• Keep abreast of regulations, government policies and other developments that may affect the operations, business activities, goals and objectives of the division.

• Prepare and submit monthly management reports to the MD on the activities of the division.

• Oversee the preparation of the division’s budget in line business strategy and ensure its effective implementation.

Role Requirements:

• Minimum of 15 years of progressive banking experience, with at least 5 years at senior management level in retail or mortgage banking.

• Proven track record of leading successful retail banking transformation and growth.

• Experience with digital banking platforms and customer engagement models.

• Retail and mortgage product development, Sales strategy and channel management

• Credit and risk assessment in retail lending

• Digital banking and CRM systems.

• Good knowledge of the dynamics of retail marketing models & banking terrain in Nigeria.

• Expert knowledge of the Bank’s products and services.

• Regulatory compliance and branch operations.

• Bachelor’s degree in business, Banking, Finance, or a related field; MBA or relevant postgraduate qualification is an advantage.